pxj takes your privacy seriously. This Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and the rights you hold over your information as a player on our platform.
Six principles that guide every data decision we make at pxj — from the moment you register to the day you request account closure.
pxj collects the minimum personal data necessary to operate your account, process payments, verify your identity, and comply with regulatory requirements. Nothing more.
All data in transit is encrypted with 256-bit SSL. Access to personal data is restricted to authorised staff on a strict need-to-know basis. We conduct regular internal security audits.
We explain in plain language what data we collect, who it may be shared with, and why. No hidden processing activities. Every purpose is documented in this Policy.
You have the right to access, correct, or request deletion of your personal data at any time. Marketing communications can be opted out of with a single click or email.
pxj does not sell, rent, or trade your personal data to third-party marketers. Data shared with service providers is strictly limited to what is necessary for them to perform their contracted function.
Personal data is retained only for the period required by operational necessity or legal obligation. After that period, data is securely deleted or anonymised in accordance with our retention schedule.
This Privacy Policy ("Policy") describes how pxj ("pxj", "we", "us", or "our") collects, uses, stores, discloses, and protects the personal data of users ("Player", "User", "you") who access or use the pxj online casino and sports betting platform at pxj.cam (the "Platform").
pxj is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account on the Platform, making a deposit, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy applies to all personal data processed in connection with your use of the Platform, including data collected during account registration, identity verification (KYC), payment processing, gameplay, customer support interactions, and marketing communications.
This Policy was last updated on 1 January 2026. The most current version is always available at pxj.cam/privacy-policy. We will notify registered users of material changes via email or in-platform notification before they take effect.
For the purposes of this Policy, the following terms shall have the meanings ascribed to them below:
pxj collects the following categories of personal data in connection with the operation of the Platform:
pxj collects personal data through the following channels:
pxj processes your personal data for the following documented purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, KYC documents | Contract performance |
| Age and identity verification (KYC) | Identity, KYC documents | Legal obligation |
| Processing deposits and withdrawals | Financial, identity | Contract performance |
| Fraud prevention and AML compliance | Financial, technical, identity | Legal obligation / legitimate interest |
| Responsible gambling monitoring and tools | Usage, financial, communication | Legal obligation / legitimate interest |
| Customer support | Identity, contact, communication | Contract performance |
| Platform security and abuse prevention | Technical, usage | Legitimate interest |
| Promotional and bonus administration | Identity, financial, usage | Contract performance |
| Direct marketing communications | Contact, usage | Consent |
| Platform analytics and improvement | Technical, usage (aggregated/anonymised) | Legitimate interest |
pxj relies on the following legal bases to process your personal data:
The majority of processing activities are necessary for pxj to fulfil its contractual obligations to you under the Terms & Conditions — including account management, payment processing, KYC verification, and bonus administration. Without this processing, we cannot provide you with access to the Platform.
Certain processing activities are required by law — including identity verification, age verification, transaction monitoring, anti-money laundering (AML) record-keeping, and reporting to regulatory authorities where required. pxj cannot waive or limit these obligations at your request.
pxj processes some data based on its legitimate business interests where those interests are not overridden by your privacy rights. This includes fraud detection, security monitoring, platform analytics, responsible gambling risk assessment, and improving our services. We conduct a balancing test for each legitimate interest processing activity to ensure your rights are appropriately considered.
Where processing is based on your consent — primarily for direct marketing communications and certain non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal. Consent is obtained separately from the account registration process and is never a precondition of accessing the Platform.
pxj does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data is shared only in the following defined circumstances:
pxj engages carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include:
pxj may disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. We will only disclose the minimum data necessary to satisfy the specific legal requirement.
In the event of a merger, acquisition, restructuring, or sale of substantially all of pxj's assets, personal data held by pxj may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained. Registered users will be notified in advance of any such transfer.
The pxj Platform uses cookies and similar technologies to operate core platform functionality, improve your experience, and gather anonymised analytics. The following cookie categories are used:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, CSRF protection tokens, and load balancing identifiers. No consent is required for these cookies as they are technically necessary for service delivery.
These cookies remember your preferences — such as your language setting, last-visited game category, and responsible gambling limit display — to provide a more personalised experience. They are set based on your interactions with the Platform.
With your consent, pxj uses anonymised analytics cookies to understand how players navigate the Platform, which features are most used, and where technical issues occur. This data is aggregated and cannot be used to identify individual users. You may opt out of analytics cookies at any time via your account settings.
You can manage, restrict, or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair Platform functionality, including login and payment processing. Your cookie preferences for non-essential categories can also be managed through the cookie preferences panel accessible on the Platform.
pxj retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following standard retention periods apply:
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Account registration data | Duration of account + 7 years after closure | Legal / regulatory obligation |
| KYC documents | Duration of account + 7 years after closure | AML / legal obligation |
| Financial transaction records | 7 years from transaction date | Legal / AML obligation |
| Customer support communications | 3 years from last interaction | Legitimate interest / legal claims |
| Technical / server log data | 90 days | Security / fraud prevention |
| Marketing consent records | Until withdrawal of consent + 3 years | Legal obligation (consent records) |
| Anonymised analytics data | Indefinitely (no personal identifiers) | Legitimate interest |
Upon expiry of the applicable retention period, personal data is either securely deleted using industry-standard erasure methods or irreversibly anonymised such that it can no longer be associated with an identifiable individual.
pxj implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
While pxj takes every reasonable precaution to secure your personal data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your pxj Account and to enable any available two-factor authentication options.
As a user of the pxj Platform, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team at [email protected]:
You have the right to request a copy of the personal data pxj holds about you, together with information about how it is being processed. We will respond to verified access requests within 30 calendar days.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For contact details (email, phone, address), you may update these directly via your Account settings. For identity data, a formal rectification request with supporting documentation is required.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Please note that erasure requests cannot be fulfilled where pxj is required to retain data under applicable legal or regulatory obligations — such as AML transaction records.
You may request that pxj restricts the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data or object to our legitimate interest processing.
Where processing is based on your consent or on contract performance, you may request that pxj provides your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
You have the right to object to processing based on legitimate interests — including profiling for marketing purposes. You may unsubscribe from all marketing communications at any time by clicking the unsubscribe link in any marketing email, or by contacting [email protected].
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
The pxj Platform is strictly intended for adults aged 21 years and above. pxj does not knowingly collect personal data from any person below the age of 21. Our KYC process is specifically designed to verify that all registered users meet this age requirement before their account is activated.
If pxj discovers that personal data has been collected from a user below the age of 21 — whether through bypassed age controls, falsified documents, or any other means — the account will be immediately suspended, all balances withheld pending investigation, and the personal data concerned deleted or anonymised without undue delay.
Parents and guardians who believe that a minor may have registered an account on the pxj Platform should contact our support team immediately at [email protected]. We take these reports seriously and will investigate and act promptly on any confirmed case.
pxj recommends that account holders with children in their household take steps to prevent minors from accessing the Platform, including keeping login credentials confidential and using parental control software on shared devices.
pxj reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or Platform features. All amendments will be published at pxj.cam/privacy-policy with an updated "Effective Date" at the top of the document.
Where an amendment is material — for example, where we introduce a new category of personal data processing, change our data sharing practices, or alter the legal basis for an existing processing activity — we will notify registered users via email at least 14 days before the change takes effect.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not accept the amended Policy, you must cease using the Platform and request account closure before the effective date. Historical versions of this Policy are available on request by contacting [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or the way pxj processes your personal data, please contact our Data Protection team through the following channel:
Please include your registered email address, account username, and a clear description of your query or request when contacting us. For data subject rights requests, you will be asked to verify your identity before we process the request.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.
A quick visual summary of the data subject rights described in Section 11 above. To exercise any of these rights, contact our support team.
Request a copy of all personal data pxj holds about you.
Correct inaccurate or incomplete personal data on your account.
Request deletion of data no longer needed, subject to legal retention rules.
Ask us to pause processing of your data in certain circumstances.
Receive your data in a portable format to transfer to another service.
Object to processing based on our legitimate interests or for marketing.
Revoke any consent-based processing, such as marketing emails, at any time.
Reach our team at [email protected] — 24/7, Malaysia Standard Time.
Our support team is available around the clock to address any privacy concern, data rights request, or question about how we use your personal information.
🔞 For players aged 21 and above only. Read our Terms & Conditions and Responsible Gambling page before playing.